- By J Brown
- In COVID-19 Updates
COVID-19 Update: A Message From Our Owner Jerry Brown
At JBJ Restoration, safety remains our #1 Core Value. COVID-19 has created challenging times for all of us. In response, we have implemented additional processes and procedures to protect the health and safety of our employees and customers.
A few steps we are currently taking:
Social Distancing
In normal circumstances, we would warmly shake hands with customers. However, we have asked our team members to keep a respectful distance for now. And for the time being, all traditionally face-to-face interactions can be maintained electronically. Including, Presentations, Inspections, Documentation, Signatures, Billing, Etc.
No Contact Contracts & Inspections
- No Contact Inspection – We can do this with either a physical inspection of the roof or by using EagleView’s high-resolution imagery and property reports. EagleView provides detailed, guaranteed-accurate roof measurements delivered in a few hours. Measurements include area, pitch, length of ridges, hips, valleys, rakes, eaves, flashing, and step flashing.
- No Contact Report – We will email a full report and can do a phone call or video call to discuss our findings
- No Contact Contract – When you are ready to proceed we can email you the contract for your signature. You may print, sign and scan or take a photo of the signed document and email it back to us.
Team Member Support
We continue to share information with our team members on the best ways to keep themselves safe. We want to keep both our team and their families safe and healthy. To help prevent the spread of the virus, we’re encouraging anyone who feels sick to stay home.
We have also increased the time spent sanitizing our vehicles and equipment used on the job. In addition, we have provided personal hand sanitizer for team members in the field to use before and after each appointment to ensure that we remain vigilant about everyone’s health.
Additionally, instead of the customary handshake, we will limit physical contact to a nod.
In-Home Customer Service – Making It Safer
In April JBJ Restoration rolled out new CDC-compliant procedures for delivering estimates to our prospective customers. These new procedures include: a) giving out hands-free estimates via email, b) greeting our customers without a handshake, and c) maintaining a minimum distance of 6 feet between JBJ Restoration consultants and customers at all times. Otherwise, we continue to run all projects as usual. Should you have concerns about in-home consultations please call us. We are here to support you and offer flexibility to schedule or reschedule at your convenience. We encourage you to contact us at (469) 543-9540 if you have questions or concerns about your upcoming appointment.
You are In-Charge
If you have any requirements that would make you feel more comfortable, we will adhere to them. It is your home and family, and we will act accordingly to reassure you.
Please call if you have any questions at all, or if there is anything we can do to reassure you, just ask us: (469) 543-9540
