A few steps we are currently taking:

Social Distancing

In normal circumstances, we would warmly shake hands with customers. However, we have asked our team members to keep a respectful distance for now. And for the time being, all traditionally face-to-face interactions can be maintained electronically. Including, Presentations, Inspections, Documentation, Signatures, Billing, Etc.

No Contact Contracts & Inspections

• No Contact Inspection – We can do this with either a physical inspection of the roof or by using EagleView’s high-resolution imagery and property reports. EagleView provides detailed, guaranteed-accurate roof measurements delivered in a few hours. Measurements include area, pitch, length of ridges, hips, valleys, rakes, eaves, flashing, and step flashing.
• No Contact Report – We will email a full report and can do a phone call or video call to discuss our findings
• No Contact Contract – When you are ready to proceed we can email you the contract for your signature. You may print, sign and scan or take a photo of the signed document and email it back to us.

Team Member Support

We continue to share information with our team members on the best ways to keep themselves safe. We want to keep both our team and their families safe and healthy. To help prevent the spread of the virus, we’re encouraging anyone who feels sick to stay home.

We have also increased the time spent sanitizing our vehicles and equipment used on the job. In addition, we have provided personal hand sanitizer for team members in the field to use before and after each appointment to ensure that we remain vigilant about everyone’s health.

Additionally, instead of the customary handshake, we will limit physical contact to a nod.

In-Home Customer Service – Making It Safer

In April JBJ Restoration rolled out new CDC-compliant procedures for delivering estimates to our prospective customers. These new procedures include: a) giving out hands-free estimates via email, b) greeting our customers without a handshake, and c) maintaining a minimum distance of 6 feet between JBJ Restoration consultants and customers at all times. Otherwise, we continue to run all projects as usual. Should you have concerns about in-home consultations please call us. We are here to support you and offer flexibility to schedule or reschedule at your convenience. We encourage you to contact us at (469) 543-9540 if you have questions or concerns about your upcoming appointment.

You are In-Charge

If you have any requirements that would make you feel more comfortable, we will adhere to them. It is your home and family, and we will act accordingly to reassure you.

Please call if you have any questions at all, or if there is anything we can do to reassure you, just ask us: (469) 543-9540

#1 “How long have you been in this business?”

Contracting businesses that have been in operation for many years are often more efficient with their operations. They have had time to work through a lot of the growing pains that many companies deal with in their fledgling years.

Companies with experience have created processes and controls to ensure their work is on time, on budget and of the highest quality.

While companies that have been in business for many years may offer certain benefits, some consumers may opt to go with someone who has years of experience in the industry but is a relatively new business owner.

Most home improvement and commercial property improvement business owners were in the trade at some point before starting their business, so they have technical experience.

If your instincts are telling you to go with a contractor who fits this bill, consider starting him off with a smaller project. If after that you’re satisfied with his technical, service and business skills, you can both move on to something larger.

Do your research ahead of time on any contractor you’re thinking of working with. If you find anything that makes you worry, ask about it. Ultimately, contractors prefer that you voice your concerns so they have an opportunity to address them rather than take them out of the running.

#2 “Can I see your certificate of insurance?”

Asking a contractor if he’s insured isn’t as telling as seeing how he is insured. Contractors should have both workers’ compensation and liability insurance specifically for the type of job they perform. Taking a look at certificates of insurance will give you the peace of mind that he’s not insured in an entirely different capacity than the job you’re hiring him for.

#3 “Will you obtain the permits and set up the inspections required for this job?”

Not every job requires permits or inspections. However, most remodeling projects that in some way change the structure of the home do. Your contractor should not only know what kind of permits you need and how to get them, but also be willing to pull them for you.

This is not meant to be an end all list. There are many other important questions to that you should ask your contractor before hiring them. The key is communication between contractors and homeowners or commercial property owners is important.  You should also be prepared for contractors to have their own list of questions to ask you.

A contractor that asks questions is trying to uncover what you really want. This is much better than someone that just nods and agrees with anything you say. They’re not really diagnosing the problem and getting to the heart of what you need.

An open dialogue helps ensure that both parties are staying on top of the project, and are setting clear and reasonable expectations of how the project will go.

Customers and contractors both have to be fair with one another, and your expectations have to be realistic. At the end of the day, it’s in the contractor’s best interest to be honest and trustworthy. They want you to recommend them to other potential clients. The stability of a contractor’s business is based on repeat business from happy clients.

Ready to choose a general contractor? Need help with a home remodel project or a multi-family apartment renovation? Call Plano General Contractor Jerry Brown at JBJ Restoration (469) 543-9540 .